JTSA Email Frequently Asked Questions (FAQ)


What is My Email Address?

The standard format for an account is the first two letters of the individual's first name followed by the individual's last name.
Example: John Smith is josmith@jtsa.edu.

You cannot change your JTS username. Please contact the JTS Help Desk by email at support@jtsa.edu or at (212) 678-8901 if you have any questions.

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Checking Your JTSA Mail Online Using Outlook Web Access (exweb)
  1. Open your web browser.
  2. Enter the following URL in your address bar: https://exweb.jtsa.edu/
  3. Enter your JTS username in the Username field.
  4. Enter your password in the Password field (the same password you use to log into Blackboard).

For more help using Outlook Web Access, please read this guide.

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Setting Up Gmail to Download JTSA Mail
  1. Click Settings at the top of any Gmail page, and open the Accounts tab.
  2. In the Get mail from other accounts section, click Add another mail account.
  3. Enter the full email address of the account you'd like to access, then click Next Step.
  4. Fill out the fields accordingly:
    Username and password are the same as you use for access to Blackboard

Add your JTS email to Gmail

  1. Click Add Account.

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Setting Up Another Email Client to Download JTSA Mail (Mail, Outlook Express, Thunderbird, etc.)

Want to use another email program to receive your JTSA email messages? If so, you'll be asked to designate a new incoming (POP3) and SMTP server.

Here are the basic server settings for JTSA email:

Incoming Mail
(POP3) Server		 Ex.jtsa.edu (Use SSL, port: 995)
Outgoing Mail
(SMTP) Server		 We do not provide an SMTP server, please contact your internet access provider for this information
Account Name/
Login Name		 The standard format for an account is the first two letters of the individual's first name followed by the individual's last name. Example: John Msith is josmith@jtsa.edu (exactly the same as your Blackboard account)
Email Address Your JTSA email address (e.g., josmith@jtsa.edu)
Password Your password consists of your first name + the last 4 digits of your student ID (exactly the same as your blackboard account)

Your other email program will give you the option of either deleting your message from the JTSA server after downloading them, or leaving them on the JTSA email server so you can see them online in your account, too.

Please remember that your mail quota is 300mb.

If you have any questions or problems, please contact Support at (212) 678-8901 or email support@jtsa.edu.

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Setting Up Other Mobile Devices to Download JTSA Mail

While we fully encourage students to use their email accounts in any manner they choose, we do not support setting up your mobile device. We will, however, provide the instructions on this page and it is then the students' responsibility to configure their devices. If you need any further support, please contact your wireless provider.

Protocol URL Port SSL
IMAP exweb.jtsa.edu 993 Yes
POP ex.jtsa.edu 995 Yes
SMTP We do not provide SMTP for our users. Please use the server provided by your ISP -- --

Sprint
(888) 211-4727
http://support.sprint.com/index.html

T-Mobile
(877) 453-1304
https://support.t-mobile.com/index.html

Verizon
(800) 922-0204
http://support.vzw.com/phones/?lid=//global//support//phones+and+devices

AT&T
(800) 331-0500
https://www.wireless.att.com/support/content.do

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